Manager, Customer Success - Tax
Core
Lead a team of Customer Success Managers to drive adoption, satisfaction, and retention for high-value and growth customer segments in the tax and legal technology space.
Role type
Senior IC Customer Success Manager (Team Lead)
Builds
Customer success strategies, team performance, and scalable processes for tax and legal software products.
Domain
Legal and Tax Technology (SaaS)
Required skills
Team leadership, performance management, customer strategy, cross-functional partnership, process optimization, escalation management, talent development, data analytics, CRM proficiency.
Preferred skills
Inspirational leadership, customer advocacy, strategic operations, data-driven decision making, collaborative influence, change management.
Responsibilities
Manage and develop a team of Customer Success Managers; set goals and monitor KPIs; oversee success planning and engagement strategies; collaborate with Sales, Product, Support, and Marketing; implement scalable processes; handle executive-level customer escalations; recruit and mentor team members; use analytics to inform strategy and forecast risks.
Seniority
Senior, hands-on IC with people management
