Agent au soutien/Support Agent
Core
Provide software support via phone and email for tax software products, resolving customer issues and logging requests.
Role type
Support Agent (Tax Software)
Builds
Tax software solutions for professionals and individuals
Domain
Taxation and Financial Software
Required skills
Customer service, Active listening, Problem-solving, Time management, Prioritization, Team collaboration
Preferred skills
Taxation knowledge, Accounting cycle knowledge, Bilingualism (French/English), Innovation in solutions
Technologies
Tax software platforms
Responsibilities
Answer client calls and emails regarding tax software issues, Apply company policies to resolve problems, Log client requests and recurring issues, Participate in software quality control testing, De-escalate tense customer interactions
Seniority
Entry-level to Mid-level