Customer Success Manager - Global Trade
Core
Partner with global trade clients to drive product adoption, retention, and commercial growth through tailored engagement and strategic planning.
Role type
Senior Customer Success Manager (Global Trade)
Builds
Customer success plans, usage insights, and commercial growth opportunities for Thomson Reuters' Concierge and Advisory clients.
Domain
Global Trade / Financial Services
Deliverable
client delivery
Required skills
Global trade domain expertise, business acumen, SaaS implementation experience, cloud software knowledge, data analysis, project management, stakeholder management, conflict resolution, strategic planning, commercial growth identification, CRM proficiency
Preferred skills
Salesforce expertise, ERP functional/technical skills
Technologies
Gainsight, Salesforce, Cloud software solutions, ERP applications
Responsibilities
Partner with customers to define success and deliver educational activities; Develop and share best practices and Customer Success Plans; Monitor customer health by tracking usage data and escalating concerns; Identify and activate commercial growth opportunities; Ensure customers receive maximum value from their investment; Leverage technology tools to manage client information and financial forecasts; Build and present business plans and report on market activities.
Seniority
Senior, hands-on IC