Legal Content Customer Success Manager
Core
Drive adoption, value realization, and expansion for enterprise legal customers using AI-enabled CoCounsel products through structured success plans and executive reviews.
Role type
Senior Customer Success Manager (Legal Technology)
Builds
Customer success plans, executive business reviews, enablement programs, and scalable playbooks for the CoCounsel suite.
Domain
Legal Technology / AI / SaaS
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Customer Success portfolio management, enterprise account retention, AI prompting engineering, legal workflow understanding, executive presentation, CRM management, cross-functional collaboration
Preferred skills
Juris Doctor (JD), Master's degree, prior legal industry experience, GenAI systems expertise
Technologies
Gainsight, Salesforce, Gong
Responsibilities
Co-create customer success plans and deliver executive business reviews, serve as a deep product expert on AI-enabled CoCounsel suite, develop enablement for customers and internal employees, build and present business plans and market reports, leverage CRM tools to manage client information and forecasts, partner with Sales and Professional Services to drive expansion
Seniority
Senior, hands-on IC