Account Manager (Academic and Government)
Core
Manage and grow relationships with academic customers (university libraries, law schools) to maximize lifetime value, improve renewal rates, and drive adoption of legal information solutions.
Role type
Account Manager (Academic & Government)
Builds
Legal information and technology solutions (Westlaw, Practical Law, CoCounsel)
Domain
Legal technology / Academic sector
Deliverable
product features
Required skills
Customer success/account management, upsell and cross-sell strategy, contract renewal negotiation, onboarding and training delivery, Salesforce proficiency, generative AI and machine learning knowledge
Preferred skills
Sales or business development experience, sector experience (academic/government/legal), SaaS or legal tech sales background
Technologies
Westlaw, Practical Law, CoCounsel, Salesforce
Responsibilities
Build deep engagement within client organizations to drive renewals; Analyze customer usage to identify upsell and cross-sell opportunities; Conduct price increase negotiations at contract renewal; Deliver onboarding, training, and adoption consulting; Develop plans to promote product adoption and prevent churn; Plan and run user group meetings and webinars; Implement improvement actions based on NPS results
Seniority
Mid-level, hands-on IC
