Senior Customer Success Manager (Global Trade and Tax)
Core
Manage enterprise client relationships, drive retention, and maximize revenue through upsell/cross-sell for global trade and tax software solutions in Japan.
Role type
Senior Customer Success Manager (Enterprise Software)
Builds
Enterprise software solutions for global trade, logistics, and tax professionals
Domain
Legal, Tax, Accounting, Compliance, Global Trade
Deliverable
client delivery
Required skills
Account management, client retention strategies, upsell/cross-sell execution, usage analytics interpretation, contract negotiation, onboarding management, Salesforce CRM proficiency
Preferred skills
Trade/logistics or tax solutions domain experience, event planning, NPS improvement strategies
Technologies
Salesforce.com
Responsibilities
Deeply engage with client organizations to expand relationships and drive contract renewals; Identify and create upsell and cross-sell opportunities to maximize revenue; Provide sales team with insights on customer status and trends from usage analytics; Negotiate price increases with clients at renewal; Support customers to successfully onboard to products after Go-Live; Execute CX programmes including user training and consulting; Develop plans to drive adoption and retention based on NPS results; Plan events and webinars for existing clients; Prepare renewal-related documents including quotes and order forms.
Seniority
Senior, hands-on IC
