Strategic Customer Success Manager
Core
Drive customer outcomes and strengthen long-term partnerships for strategic enterprise accounts in Australia and New Zealand.
Role type
Senior Strategic Customer Success Manager (Enterprise SaaS)
Builds
Thomson Reuters ONESOURCE solutions for legal, tax, accounting, and compliance professionals
Domain
Legal, Tax, Accounting, Compliance, Enterprise SaaS
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Strategic account management, executive stakeholder engagement, customer success planning, retention strategy, cross-functional collaboration, Salesforce proficiency, commercial mindset
Preferred skills
Tax/Legal/Risk/Compliance domain knowledge, experience with Professional Services
Responsibilities
Own post-sale lifecycle for strategic accounts, execute Customer Success Plans, lead Executive and Quarterly Business Reviews, drive product adoption and time-to-value, monitor health and execute retention strategies, identify expansion/cross-sell opportunities, act as Voice of the Customer, coordinate internal resources, capture insights in Salesforce, develop customer advocates
Seniority
Senior, hands-on IC
