ServiceNow ITOM Lead
Core
Lead and drive ServiceNow ITOM initiatives including Discovery, CMDB, Service Mapping, Event Management, and Cloud Management to align with business objectives.
Role type
Senior IC ServiceNow ITOM Lead
Builds
Scalable ITOM solutions, integrations with monitoring and cloud tools, and automated operational efficiency improvements.
Domain
IT Operations Management (ITOM) / Enterprise Software
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
ServiceNow ITOM (Discovery, CMDB, Service Mapping, Event Management, Cloud Management), MID Server administration, CSDM governance, REST/SOAP APIs, IntegrationHub, JavaScript, Glide APIs, AWS, Azure, Dynatrace, SolarWinds, Agile delivery
Preferred skills
Leading large-scale enterprise ITOM implementations, multi-instance environments, stakeholder management, knowledge sharing
Technologies
ServiceNow, MID Server, IntegrationHub, JavaScript, Glide APIs, AWS, Azure, Dynatrace, SolarWinds
Responsibilities
Define and execute ITOM strategy and roadmap, establish CMDB governance and data quality standards, lead end-to-end ITOM implementations and upgrades, design and implement integrations with third-party tools, drive automation and event correlation, manage Agile delivery and release execution, act as ITOM subject matter expert
Seniority
Senior, hands-on IC
