Lead UX Researcher
Core
Lead end-to-end UX research practice for a complex, high-impact B2B/B2C product portfolio, driving strategic generative and evaluative studies to uncover user needs and influence product roadmaps.
Role type
Lead UX Researcher (Strategic IC with mentorship)
Builds
Digital tax and financial information products for business and consumer users
Domain
Financial services / Tax technology / B2B SaaS
Deliverable
production ML models | product features | dashboards & analysis | research
Required skills
Qualitative and quantitative research methods, user-centered design frameworks (JTBD, CXOs), stakeholder management, data synthesis, presentation design, agile collaboration, AI tool experimentation
Preferred skills
Experience with virtual lab environments, BI tools (Tableau, Qualtrics), design prototyping, complex workflow visualization
Technologies
UserZoom, Jira, SharePoint, Tableau, Qualtrics, Adobe Analytics, Claude
Responsibilities
Define research scope based on business objectives, plan and execute research studies, synthesize data into actionable recommendations, influence product decisions, coach junior researchers, create executive presentations, demonstrate measurable business impact
Seniority
Senior, hands-on IC with strategic leadership