Business Analyst (UX)
Core
Bridge business stakeholders and development teams to translate customer requirements into UX storyboards, wireframes, and prototypes for IT management software.
Role type
Business Analyst (UX)
Builds
UX storyboards, wireframes, prototypes, and design systems for the IT Complete suite
Domain
IT management and cybersecurity software for Managed Service Providers (MSPs)
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Eliciting and documenting business requirements, translating requirements into design artifacts, user research, usability testing, heuristic evaluations, data analytics interpretation, Agile/Scrum/Kanban methodologies, Figma proficiency (prototyping, components, auto-layout, design systems)
Preferred skills
B2B SaaS experience, basic HTML/CSS/JavaScript knowledge, analytics tools (Hotjar, Google Analytics, Mixpanel)
Technologies
Figma, Hotjar, Google Analytics, Mixpanel
Responsibilities
Lead discovery sessions to identify and document functional and non-functional requirements, create and maintain documentation including user stories and acceptance criteria, transform validated requirements into high-fidelity prototypes, conduct usability reviews and incorporate feedback loops, present design proposals to customers and stakeholders, establish best practices and design standards, monitor design deliverables against project KPIs
Seniority
Mid-level, hands-on IC
