UX Researcher (Senior/Staff-level)
Core
Senior UX Researcher defining product direction and user experience for Synthesia's AI video platform and new agentic products.
Role type
Senior IC UX Researcher (Strategy & Operations)
Builds
AI video platform and new agentic products for enterprise skill development
Domain
B2B SaaS / AI / Video Technology
Deliverable
production ML models | product features | dashboards & analysis
Required skills
Strategic and tactical qualitative research, research operations (ReOps) and participant panel building, B2B SaaS user research, executive influence and change management, survey design and quantitative data interpretation, AI-native product usability understanding
Preferred skills
Experience as the only researcher on a technical team, strong qualitative toolkit, pragmatic view of AI in research practice
Technologies
None explicitly listed
Responsibilities
Running strategic and evaluative qualitative research across the product portfolio, building research operations practices and participant panels, influencing product managers and leadership on problem framing, partnering with Product Data teams to form the insight backbone, presenting findings to executives, coaching designers and PMs on lightweight research
Seniority
Senior, hands-on IC with strategic ownership
