Senior User Researcher, Enterprise & Platform
Core
Senior User Researcher focusing on Enterprise & Platform experiences for IT leaders, setup admins, and citizen developers to remove deployment friction and shape agent governance.
Role type
Senior User Experience Researcher (B2B Enterprise)
Builds
Admin onboarding, platform setup, governance, permissions, billing visibility, and ROI reporting features for Work AI platform.
Domain
Enterprise SaaS / Work AI / Knowledge Management
Deliverable
product features
Required skills
Mixed-methods research (qualitative & quantitative), IT/admin persona expertise, systems thinking, end-to-end impact on shipped decisions, self-directed execution, AI tool proficiency in research workflow
Preferred skills
SQL or Python/R for analysis, enterprise security/compliance/governance research, familiarity with enterprise APIs/MCP/connectors, background in productivity/collaboration software, applied AI proficiency
Technologies
AI tools, SQL, Python, R
Responsibilities
Own high-impact research for Enterprise & Platform area; Conduct mixed-methods research across product lifecycle; Shape critical product areas including admin onboarding, platform setup, governance, billing, and ROI reporting; Generate actionable insights to improve deployment and adoption; Partner with cross-functional teams to influence roadmap; Mentor others in evaluative research
Seniority
Senior, hands-on IC with mentorship