Collections Specialist
Core
Collect overdue debt from clients via phone, email, and mail while resolving disputes and reconciling accounts.
Role type
mid-level collections specialist
Builds
cash flow recovery for US region clients
Domain
financial services / accounts receivable
Required skills
accounts receivables, credit control, account reconciliation, client dispute resolution, negotiation, data analysis, report generation, stakeholder management
Preferred skills
E-billing portals, Oracle NetSuite, strong negotiation, independent task prioritization
Technologies
Oracle NetSuite, E-billing portals
Responsibilities
Collect overdue debt using telephone, email, and mail; resolve client disputes and concerns; reconcile customer accounts; research client queries; interact with internal and external stakeholders to facilitate payment; maintain performance statistics; produce debt analysis reports; manage a portfolio of at least 400 clients.
Seniority
Mid-level, hands-on IC