Entitlement Representative (Order to Cash)
Core
Manage customer access to web-based products and services by handling trials, new business setups, and renewals within the Order to Cash process.
Role type
Entitlement Representative (Order to Cash)
Builds
Web-based product access and service delivery for international customers
Domain
Professional services / Legal & Scientific information
Deliverable
product features
Required skills
Salesforce CRM, order management systems, billing systems, CPQ tools, web product delivery processes, business process knowledge, pricing policies, contract management
Preferred skills
NetSuite, Zuora, Salesforce CPQ, problem-solving, analytical skills, accuracy, organizational skills
Technologies
Salesforce, NetSuite, Zuora
Responsibilities
Manage trials, new business setups, and renewals for international customers; handle internal and external stakeholder interactions; assist in resolving incoming customer queries; follow audit and compliance controls
Seniority
Entry-level to Junior
