Renewals Account Manager
Core
Manage customer relationships and drive renewal sales for Academia & Government clients within the Clarivate platform.
Role type
Senior IC Renewal Account Manager
Builds
Renewal sales and customer retention for the A&G (Academia & Government) space
Domain
Information Science / Legal Research / Government & Academia
Required skills
Customer relationship management, Sales target achievement, Excel proficiency, Strategic communication, Sales planning, Forecasting, Stakeholder management
Preferred skills
Salesforce experience, Academic context experience, Multi-stakeholder engagement
Technologies
Salesforce, Excel
Responsibilities
Engage with customers to identify renewal opportunities and provide advanced support; Leverage product knowledge to highlight value-added solutions; Maintain and strengthen relationships with key customers; Provide renewal sales planning and execute comprehensive sales strategies; Create, update, and analyze detailed reports on subscription activities and contract status; Drive the achievement of sales and renewal targets; Provide regular updates and insights on renewal opportunities and deliver accurate forecasts; Utilize and optimize all sales tools and technologies to enhance sales processes.
Seniority
Senior, hands-on IC