Customer Success Consultant (Italian speaking)
Core
Building strong relationships with Academia and Government clients to drive adoption, retention, and growth through onboarding and upselling.
Role type
Customer Success Consultant
Builds
Customer outcomes, retention, and revenue growth for research institutions and government bodies
Domain
Academic research and government sector
Deliverable
client delivery
Required skills
client onboarding, retention management, relationship management, cross-functional collaboration, upselling, cross-selling, presentation delivery, product demonstrations, territory management
Preferred skills
Academic research background, familiarity with Clarivate products (Web of Science), additional language proficiency (French or Spanish), independent work in international teams
Technologies
Web of Science
Responsibilities
Guide new customers through onboarding, identify and recommend upsell/cross-sell opportunities, provide bespoke demonstrations and presentations, build and maintain strong customer relationships, track and prioritize customer activities, participate in trade shows and industry events
Seniority
Mid-level (5+ years experience)
