Client Services Technical Operations Coordinator
Core
Develops and implements internal processes, policies, and standard operating procedures for technical support teams serving university classrooms and academic spaces.
Role type
Senior IC technical operations coordinator (IT service management & data analysis)
Builds
Internal SOPs, data-driven reports, and optimized service workflows for academic space utilization
Domain
Higher Education / IT Operations / Classroom Technology
Deliverable
dashboards & analysis
Required skills
IT service management, data analysis, project coordination, asset management, process improvement, stakeholder communication, technical troubleshooting, contract compliance, team supervision
Preferred skills
Higher education experience, AV and classroom technology support, USNH security policies knowledge
Technologies
Windows, Macintosh OSX, networking tools, Web Checkout application, SLA/SLO management tools
Responsibilities
Lead data-driven projects on academic space utilization; analyze call-handling metrics and customer feedback; coordinate endpoint testing and firmware updates; manage portable equipment loan processes; supervise student employees and field technicians.
Seniority
Mid-Senior, hands-on IC with supervisory duties