Application Support Engineer
Core
Maintains and oversees enterprise-level software applications to ensure performance, availability, and reliability across the company.
Role type
Application Support Engineer
Builds
Enterprise software applications
Domain
IT Operations / Application Support
Deliverable
client delivery
Required skills
IIS administration, SQL Server troubleshooting, Windows Server management, Active Directory, Microsoft 365 email flow troubleshooting, Endpoint Management tools, ITIL processes, ticketing systems, PowerShell scripting, Python scripting, Bash scripting
Preferred skills
Financial services domain experience, HIPAA/PCI-DSS/NIST compliance knowledge, third-party vendor management
Technologies
IIS, SQL Server, Windows Server, Active Directory, Microsoft 365, ManageEngine Endpoint Central, Intune, InvGate, Jira, SharePoint, PowerShell, Python, Bash
Responsibilities
Provide support for core business applications ensuring high availability and performance; Analyze, diagnose, and resolve application incidents by identifying root causes; Act as a subject matter expert for supported applications; Collaborate with development, infrastructure, and vendor teams for enhancements and patches; Monitor application performance and availability; Create and maintain documentation including SOPs and runbooks; Assist with deployment activities and release management; Support incident response and post-incident reviews; Identify and implement automation opportunities; Provide user training during onboarding and upgrades.