Enterprise Services Engineer
Core
Supporting and maintaining Microsoft 365 enterprise applications and services, leading technical initiatives, and driving improvements in system reliability and efficiency.
Role type
Senior IC Enterprise Services Engineer (Microsoft 365)
Builds
Secure, reliable, and scalable collaboration platforms supporting business operations and regulatory compliance
Domain
Financial Services / IT Operations / Microsoft 365
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Advanced troubleshooting, PowerShell scripting, Microsoft Graph API, Azure Automation, ServiceNow, ITSM process improvement, Level 2/3 support, vendor collaboration, automation development, regulatory compliance knowledge
Preferred skills
CompTIA A+ certification, Microsoft Certified Fundamentals, Bachelor's degree in IT
Technologies
Microsoft 365, Exchange Online, SharePoint Online, OneDrive for Business, Microsoft Teams, Entra ID, ServiceNow, PowerShell, Microsoft Graph, Azure Automation
Responsibilities
Implement, administer, monitor, and optimize Microsoft 365 services; Lead deployment and maintenance of applications; Provide advanced (Level 2/3) support; Develop automation solutions; Analyze and improve ITSM processes; Mentor junior staff; Ensure compliance with bank regulations and policies
Seniority
Mid-Senior, hands-on IC with mentorship responsibilities
