Telesales Team Leader
Core
Lead and motivate a team of Telesales Loan Agents to achieve sales targets and deliver exceptional customer service for United Overseas Bank Ltd.
Role type
Telesales Team Leader
Builds
Loan sales and customer service solutions
Domain
Banking / Financial Services
Deliverable
client delivery
Required skills
team leadership, sales coaching, performance monitoring, customer complaint resolution, sales data analysis, regulatory compliance, cross-department collaboration, reporting
Preferred skills
banking product knowledge, Microsoft Office Suite, CRM software proficiency
Responsibilities
Manage, coach, and develop a team of Telesales Representatives to meet and exceed individual and team sales goals; Monitor team performance, provide regular feedback, and implement strategies for continuous improvement; Conduct regular team meetings and training sessions to enhance product knowledge, sales techniques, and customer service skills; Handle escalated customer inquiries and complaints, ensuring satisfactory resolution and maintaining high customer satisfaction; Analyze sales data and market trends to identify opportunities for growth and optimize sales strategies; Ensure adherence to all company policies, procedures, and regulatory requirements; Prepare and present regular performance reports to management.
Seniority
Mid-level, hands-on IC with supervisory duties