Technical Support Specialist I (Hybrid) - WashU IT
Core
Provides Tier 1 desktop support for computer operating systems, software, hardware, and networking to university staff, faculty, and students.
Role type
Tier 1 technical support specialist
Builds
Resolves desktop-related support tickets and escalates complex issues
Domain
Higher Education IT
Deliverable
client delivery
Required skills
Desktop support, Operating system support, Software installation and maintenance, Hardware troubleshooting, Ticket management, System administration basics, System integration basics, System upgrades basics
Responsibilities
Respond to assigned support tickets, Evaluate and prioritize customer needs, Resolve technical problems or escalate to appropriate areas, Collaborate with higher-level technical areas, Provide support documentation
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