Product Owner, Onboarding and Adoption
Core
Shape and deliver a high-impact roadmap to maximize digital adoption and lower operational costs by owning the end-to-end customer onboarding journey and transitioning users to digital self-serve channels.
Role type
Product Owner (Onboarding & Adoption)
Builds
Digital self-serve channels, billing & payment solutions, and feature adoption initiatives.
Domain
Telecommunications / Canadian Wireline
Deliverable
product features
Required skills
Roadmap strategy, backlog management, cross-functional leadership, data-driven decision making, project management, financial acumen, agile/scrum framework experience, stakeholder communication, risk management, user experience design
Preferred skills
Telecommunications industry experience, Google Office Suite proficiency, bilingualism (French/English), market knowledge of Canadian Wireline/Telecom
Technologies
Google Office Suite
Responsibilities
Define product vision and strategic roadmap for onboarding and billing; Build and prioritize squad backlog translating business logic into user stories; Lead cross-functional collaboration with partners and stakeholders; Develop project business cases using data insights; Drive execution of complex projects from start to finish; Communicate product vision and performance outcomes to senior management; Identify and mitigate risks and dependencies across squad deliverables
Seniority
Mid-Senior, hands-on IC
