Product Manager - Customer Onboarding
Core
Own the end-to-end customer onboarding journey for local businesses, turning signed merchants into active, transacting members of the Teya financial platform.
Role type
Mid-level B2B Product Manager (Customer Onboarding)
Builds
The unified sales platform including customer acquisition, onboarding, sales CRM, pricing, and dialler systems for European markets.
Domain
Fintech / Payments / SMB Financial Services
Deliverable
Product features
Required skills
Funnel analytics, SQL, cross-functional leadership, AI tooling (Claude/Glean), commercial acumen, regulated environment experience
Preferred skills
Payments/fintech domain knowledge, AI agentic workflow design
Technologies
Amplitude, SQL, Glean, Claude
Responsibilities
Own the onboarding roadmap and data to identify funnel leaks; Drive first-pass approval rates by reducing document friction; Partner with Sales, Risk, Engineering, and Design to optimize the merchant activation flow; Utilize AI tools to automate workflows and accelerate delivery.
Seniority
Mid-level, hands-on IC
