Customer Experience Manager
Core
Lead store operations and customer service to ensure a fast, friendly checkout experience and maintain brand standards in a discount retail environment.
Role type
Store Manager / Customer Experience Manager
Builds
Front-end merchandising, customer service interactions, and store operational efficiency
Domain
Retail / Discount Store
Deliverable
product features
Required skills
Team leadership, customer service training, front-end operations management, store maintenance, recruitment and coaching, multi-tasking, creative thinking
Preferred skills
College experience
Technologies
Cash register systems
Responsibilities
Train crew on customer service standards, lead store to achieve customer service score goals, manage front-end merchandising and equipment, perform opening/closing and store maintenance, execute store manager duties in absence, recruit and develop crew members
Seniority
Mid-level, hands-on IC
