Customer Success Engineer, Growth @FansAPI.com
Core
A support engineer acting as a growth engine for a developer-focused API platform, handling technical support, billing, and driving product adoption through content and community engagement.
Role type
Customer Success Engineer (Growth)
Builds
FansAPI developer tools and infrastructure
Domain
Creator economy, API development, SaaS
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
REST API debugging, JSON handling, Stripe billing flows, technical documentation, Linear issue tracking, screen sharing for troubleshooting, written and spoken English
Preferred skills
AI workflow automation agents, Laravel/PHP backend, Creator ecosystem knowledge, content writing, community management, outbound sales
Technologies
Telegram, Linear, Stripe, Stripe, Laravel, PHP, Claude Cowork
Responsibilities
Provide technical support via multiple channels, conduct screen sharing sessions to diagnose issues, triage and document bugs, maintain technical documentation, handle billing and subscription inquiries, onboard new clients, collect and relay product feedback, write technical articles and case studies, spot upsell opportunities, represent the company in developer communities
Seniority
Individual Contributor, mid-level to senior