Unified Commmunications Engineer
Core
Administer, maintain, and troubleshoot Unified Communications and Contact Center platforms to ensure system health, performance, and service availability for a global banking network.
Role type
Unified Communications Engineer (Platform Support & Operations)
Builds
Production-ready communication infrastructure including voice, telephony, and contact center solutions for enterprise banking operations.
Domain
Banking / Financial Services / Unified Communications & Contact Center
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Cisco Unified Communications Manager (CUCM), Cisco Contact Center Solutions (UCCX/UCCE), Avaya Aura Contact Center, Microsoft Teams Voice, SIP Protocol, Session Border Controllers (SBC), Voice Gateways, IP Telephony, Call Routing, Telephony Troubleshooting
Preferred skills
Enterprise-scale UC/Contact Center support, ITIL processes (Incident/Problem/Change/Release), High-availability production support, Banking/Financial services experience
Technologies
Cisco CUCM, Cisco UCCX/UCCE, Avaya Aura, Microsoft Teams, SIP, SBC, Voice Gateways
Responsibilities
Administer and maintain UC and Contact Center platforms; Perform troubleshooting and resolution of system, application, telephony, and voice-related incidents; Monitor platform health, performance, and service availability; Support implementation, upgrades, patching, and enhancement activities; Manage and resolve incidents, service requests, and problem tickets in accordance with SLAs; Participate in standby, after-hours, weekend, or maintenance support activities.
Seniority
Mid-level to Senior, hands-on IC