Unified Comm Engineer
Core
Engineer for enterprise unified communications platform, ensuring reliable operation, optimization, and security of UC systems for government personnel.
Role type
Senior Unified Communications Engineer
Builds
Enterprise UC platform operations, configurations, and security patches
Domain
Government / Network Security / Unified Communications
Deliverable
infrastructure
Required skills
Cisco Unified Communications Manager, Cisco IP phones, Cisco Webex Desk/Room, voice-enabled Jabber, network security, system monitoring, performance tuning, SOP development, stakeholder coordination, issue resolution, workflow automation, acceptance testing, security patch implementation, mentoring
Preferred skills
CCNP certification
Technologies
Cisco Hardware, Network Security
Responsibilities
Establish and maintain reliable operation of UC systems, servers, software, and hardware; Monitor performance and apply tuning or upgrades; Develop and document standard operating procedures; Coordinate with SMEs and support teams to resolve issues; Plan and support transitions to newer technologies; Translate business requirements into solution designs and implement/optimize UC solutions; Automate business workflows; Perform acceptance testing and knowledge transfer; Submit security patch implementation requests; Provide over-the-shoulder mentoring on unified communications
Seniority
Senior, hands-on IC with mentoring responsibilities