Manager, Corporate Client Services, Group Tech & Operations
Core
Lead a team of Customer Service Officers to deliver high-quality service to corporate customers across digital channels and handle escalated cases.
Role type
Manager, Corporate Client Services
Builds
Customer service operations and team performance for corporate banking clients
Domain
Banking / Corporate Client Services
Deliverable
client delivery
Required skills
Team leadership, Coaching and mentoring, Performance management, Process improvement, Compliance management, Operational performance monitoring
Preferred skills
Data Analytics
Responsibilities
Lead and supervise a team of Customer Service Officers, Handle escalated customer cases and service recovery, Monitor team performance and service levels, Conduct coaching, mentoring and performance reviews, Drive process improvements and departmental projects, Review transactions beyond officer authorization
Seniority
Manager, hands-on leadership