Customer Service Manager (Corporate Banking)
Core
Serve as a dedicated customer contact point to deliver quality end to end after-sales services to the bank's high net worth corporate and FI customers.
Role type
Senior IC customer service manager (corporate banking)
Builds
Tailor-made and one-stop quality services for high net worth corporate and FI customers
Domain
Banking / Corporate Finance
Deliverable
client delivery
Required skills
case investigation, system testing, workflow formulation, service quality monitoring, business analytics, revenue growth strategies, compliance management
Preferred skills
Certified Six Sigma Green Belt, Microsoft Excel Macro, management experience, multi banking operations experience
Technologies
Microsoft Office, Excel Macro
Responsibilities
Conduct regular services calls and service reviews with clients to promote efficiency and seek business opportunities; Work as a team with product specialists and relationship managers to conduct client visits and review product mix; Ensure compliance of the Bank's policies and regulatory requirements