Team Leader - Client Onboarding Team
Core
Lead the establishment and delivery of the Client Onboarding function within Front Office Advisory, ensuring compliant onboarding of new clients and accounts.
Role type
Team Leader, Client Onboarding (Financial Crime/Operations)
Builds
Scalable Client Onboarding function with consistent processes and a high-performing team
Domain
Australian Private Wealth / Financial Services / Regulatory Compliance
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Client onboarding operations, KYC/AML/CTF compliance, Customer due diligence, Risk-based assessment, Team leadership and coaching, Stakeholder engagement, Process improvement, Regulatory knowledge (FATCA/CRS), Financial crime identification
Preferred skills
Tertiary qualification in Business or Commerce
Technologies
AI-enabled tools, Automation platforms
Responsibilities
Define and embed operating processes and service standards for onboarding delivery; Lead, recruit, and develop a team of Client Onboarding Associates; Oversee preparation and validation of onboarding documentation ensuring KYC/AML/CTF compliance; Act as liaison between Front Office, Operations, and Financial Crime; Drive continuous improvement in onboarding efficiency and quality; Monitor team performance, workload allocation, and turnaround times
Seniority
Senior, hands-on IC with team management
