KYB Operations Lead, UK
Core
Lead UK onboarding operations for a fintech, managing operators, queue management, and complex KYB decision-making for financial institutions.
Role type
Senior IC operations lead (KYB/Onboarding)
Builds
UK onboarding operation for card-issuing and payments partners
Domain
Fintech / Financial Crime / Regulatory Compliance
Required skills
KYB operations, UK regulatory framework (MLRs 2017, JMLSG, FCA), complex ownership structure analysis, PEP screening, adverse media checks, queue management, operational metrics definition, AI tool usage, process improvement
Preferred skills
Line management experience, card-issuing/BaaS partner due diligence, safeguarding/reconciliation, product requirement writing, second European language
Technologies
AI tools, automation frameworks
Responsibilities
Line-manage and develop UK operators, own queue management and resourcing, make final first-line calls on complex cases (EDD, PEP, adverse media), own escalations with card-issuing and payments partners, run customer-facing onboarding communications, define and report operational metrics, find and remove friction in onboarding process, act as hands-on backup for UK safeguarding
Seniority
Senior, hands-on IC