Patient Services Specialist- Float
Core
Front-end patient support managing intake, scheduling, medical records, and financial transactions to ensure accurate documentation and exceptional customer service.
Role type
Patient Services Specialist (Float)
Builds
Patient appointment schedules, accurate medical records, and financial transaction logs
Domain
Healthcare / Medical Administration
Deliverable
dashboards & analysis
Required skills
Patient intake and registration, Appointment scheduling, Medical records management, Financial transaction processing, Compliance with HIPAA and clinic policies, Multi-site operational flexibility
Preferred skills
Physician office experience, Associate's degree
Technologies
EMR, Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Fax servers
Responsibilities
Greet and check in patients, Verify identity and update demographic information, Schedule and manage patient appointments, Collect payments and post financial transactions, Maintain and update patient charts in EMR, Coordinate with physicians and care teams, Handle medical record requests and subpoenas, Balance cash drawers and prepare daily close documentation, Provide cross-coverage across functional stations and alternate locations
Seniority
Entry-level to Mid-level, hands-on IC