Administrative Assistant (Float)
Core
Member Support Specialist serving as the first point of contact for patients, managing front-of-house operations, scheduling, and ensuring a positive in-office experience.
Role type
Front-of-house Member Support Specialist
Builds
Seamless in-office patient experience and operational flow
Domain
Healthcare / Primary Care
Deliverable
product features
Required skills
Patient intake and scheduling, Insurance verification and billing knowledge, Office upkeep and supply management, Multi-software system proficiency (EMR, G-suite, Slack, Zoom), High-touch customer service
Preferred skills
Empathy and compassion, Innovative problem solving, Team collaboration
Technologies
1Life EMR, Slack, G-suite, Zoom
Responsibilities
Patient check-in/check-out and same-day schedule management, Insurance verification and billing support, Office opening/closing and space maintenance, Team huddles and ad-hoc provider support, Monitoring patient feedback
Seniority
Individual Contributor, Entry to Mid-level