Concierge - Cliff Lodge - Snowbird
Core
Provide excellent customer service and operational support to resort guests and owners at Cliff Lodge, handling reservations, inquiries, and guest relations.
Role type
Guest Services Concierge
Builds
Guest experiences and operational efficiency for resort visitors
Domain
Hospitality / Resort Management
Deliverable
product features
Required skills
Guest relations, telephone etiquette, reservation management, computer literacy, typing (40 w.p.m.), arithmetic, problem solving, decision making, physical stamina (standing/lifting)
Preferred skills
Outgoing personality, patience under pressure, flexibility, knowledge of resort operations
Technologies
Computer systems, telephone systems
Responsibilities
Greet owners and guests, answer and relay telephone calls, make reservations for dining and events, provide information on resort amenities and local area, maintain cleanliness standards, interact with coworkers and other departments
Seniority
Entry-level, individual contributor