GUEST SERVICE AGENT - HOTEL
No visa sponsorship
Core
Front desk operations, guest check-in/out, reservations, and concierge services at a casino resort.
Role type
Front Desk Agent
Builds
Guest check-in/out workflows, room reservations, and daily front desk operations
Domain
Hospitality / Casino Resort
Deliverable
product features
Required skills
Guest service, reservation management, payment processing, luggage handling, multi-line phone system operation, Microsoft Office (Word, Excel, Outlook)
Preferred skills
Gaming regulations knowledge, casino services knowledge
Responsibilities
Assign guest accommodations, compute bills and collect payments, make/modify/cancel room reservations, assist with luggage and rental equipment, answer inquiries about hotel services and dining, maintain lobby and business center areas
Seniority
Entry-level, on-the-job training