Front Desk & PBX Clerk
Core
Provide high-level guest service and administrative support at the front desk, managing guest interactions and internal communications for a casino resort.
Role type
Front Desk & PBX Clerk
Builds
Guest service experiences and operational support for the casino resort
Domain
Hospitality / Gaming
Deliverable
product features
Required skills
diplomacy, tact, guest service, organizational skills, time management, policy interpretation, confidentiality
Preferred skills
guest service experience in hospitality
Responsibilities
Build constructive relationships with guests and internal teams (Housekeeping, Facilities, Player Development), ensure safe use of computer equipment, conduct and assist with departmental training, adhere to company and regulatory policies, maintain professional appearance and integrity
Seniority
Entry to Mid-level, individual contributor