Telesales Analyst/ Senior Analyst (Telemarketing)
Core
Telemarketing role engaging existing and potential customers via telephony to promote financial products, identify sales opportunities, and convert leads.
Role type
Telesales Analyst / Senior Analyst
Builds
Financial product sales (credit card instalment lending, etc.)
Domain
Banking / Financial Services
Required skills
outbound calling, script adherence, active listening, lead qualification, CRM/TMS data entry, sales conversion, grievance handling
Preferred skills
telemarketing experience (>2 years), financial advisory knowledge
Technologies
CRM/TMS systems, telephony systems
Responsibilities
Make outbound calls using approved scripts to promote products; Identify and qualify potential sales leads; Convert inquiries into sales ethically; Handle customer inquiries and escalate issues; Update lead status and sales records in CRM/TMS; Ensure accurate completion of application forms and income document collection; Meet sales quotas.
Seniority
Junior to Senior (0 years to >2 years experience)