Administrator (m/w/d) GSZ IT Service Management Platform
Core
Administration and operation of the IT Service Management (ITSM) platform within the GSZ environment to ensure stable and secure service operations.
Role type
ITSM Platform Administrator
Builds
ITSM platform stability, optimized service processes, and operational support
Domain
IT Service Management / Enterprise IT Operations
Required skills
ITSM platform administration, ITIL processes, workflow configuration, database technologies, interface integration, troubleshooting, reporting, documentation
Preferred skills
Process modeling, optimization, stakeholder consulting
Technologies
ITSM platforms, databases, interfaces
Responsibilities
Configure and maintain ITSM processes (Incident, Change, Problem, Request, Asset Management), implement workflows and automations, manage user roles and permissions, analyze and resolve platform disruptions, create reports and dashboards, consult business units on solution usage.
Seniority
Mid-Senior, hands-on IC