Service Delivery Manager
Core
Senior Service Manager ensuring reliable IT services for manufacturing and operational environments, acting as the face of IT for designated business areas.
Role type
Senior Service Delivery Manager (IT Operations)
Builds
Operational IT services and products supporting manufacturing continuity
Domain
Manufacturing / Industrial Operations / IT Service Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
operational IT service delivery management, senior stakeholder management, ITIL framework knowledge, multi-supplier/SIAM model experience, manufacturing environment understanding, service performance monitoring, root cause analysis, continual service improvement planning
Preferred skills
Rolls-Royce or complex enterprise experience, functional IT knowledge in Architecture or Business Relationship Management
Technologies
ITIL, SIAM, shared services models
Responsibilities
Own and enhance relationships between Infrastructure/Operations and business units; act as trusted interface between IT and business; provide oversight of IT service performance and end-user experience; monitor mission-critical business services with focus on operational continuity; investigate service issues and drive corrective action; coordinate continual service improvement across vendors; champion customer satisfaction through ecosystem partners
Seniority
Senior, hands-on IC
