FEP Operations Program Specialist
Core
Supports vendor relationships, daily operations, and delivery of member benefits including issue resolution, reporting, and compliance.
Role type
Operations Program Specialist
Builds
Member benefit programs and operational processes
Domain
Healthcare administration and vendor management
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Project management, contract negotiation, data analysis, process documentation, compliance auditing, stakeholder management, performance reporting
Preferred skills
Healthcare informatics, account management, industry trend analysis
Technologies
Microsoft Office, Teams, SharePoint
Responsibilities
Resolve member inquiries, develop SOPs and training materials, support contract negotiations, coordinate program reporting, conduct audit activities, implement new programs to increase value
Seniority
Mid-level, hands-on IC