Lead Operations Specialist, SBB
Core
Lead operational initiatives and process improvements within the Small Business Banking department to enhance servicing workflows, team efficiency, and client experience.
Role type
Lead Operations Specialist (Banking Operations)
Builds
Operational workflows and servicing processes for small business clients
Domain
Banking / Financial Services
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
process improvement, operational efficiency, cross-functional collaboration, training and onboarding, operational reporting, quality assurance, project support
Preferred skills
Bachelor's degree, experience in banking or financial services operations
Technologies
standard office equipment (keyboard, mouse, calculator, telephone, copiers)
Responsibilities
Lead operational initiatives to improve workflows and team efficiency; Identify and implement process improvements; Serve as a subject matter resource for operational procedures; Train and onboard new team members; Partner cross-functionally to resolve issues; Assist with operational reporting and quality assurance reviews; Support departmental projects and system enhancements
Seniority
Mid-level, hands-on IC