Officer, Student Services
Core
Deliver responsive, student-centred support and ensure high-quality experience across student administration services through accurate, timely, and professional assistance.
Role type
Student Services Officer
Builds
Student Connect service operations
Domain
Higher Education Administration
Deliverable
client delivery
Required skills
Student enquiry handling, Student ID card management, Database and service management systems, Stakeholder collaboration, Self-service tool guidance, Record maintenance
Preferred skills
Experience in high-volume customer-focused environments, Flexibility, Team collaboration
Responsibilities
Respond to student enquiries across approved service channels (phone, webchat, portal, walk-in), Resolve enquiries related to student administration (academic records, documents, fees, payments, refunds, insurance, graduation), Manage end-to-end student ID card services, Maintain accurate and complete enquiry records, Promote the use of self-service tools by guiding students to appropriate resources and digital platforms
Seniority
Entry-level to Junior