IT Operations and Support Officer
Core
Deliver first-line desktop, application, and AV support while maintaining hardware/software environments and troubleshooting issues for staff and students.
Role type
Senior IC IT Operations and Support Officer
Builds
Stable IT infrastructure and responsive support services for RMIT UP students, academics, and professionals
Domain
Higher Education / IT Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Remote Desktop Tools, Online Collaboration Tools (Zoom, MS Teams), ServiceNow, M365, Active Directory, SCCM, Windows OS, Microsoft Endpoint services, Intune
Preferred skills
Customer-focused support, problem-solving, continuous improvement, training delivery
Technologies
ServiceNow, Zoom, MS Teams, M365, Active Directory, SCCM, Windows OS, Intune
Responsibilities
Provide responsive technical support for desktops, laptops, printers, AV equipment, and telephony; Manage software installation, OS upgrades, and device configurations; Deliver remote support to staff and students; Monitor service desk queue and resolve IT issues; Support application management including Canvas and student systems; Assist with training and induction for new staff
Seniority
Mid-level, hands-on IC
