Business Process Analyst B2C
Core
Business partner for EMEA Marketing team driving changes and projects to enable delivery of Marketing strategy, focusing on sales and marketing processes including E-Commerce.
Role type
Business Process Analyst (B2C)
Builds
Marketing strategy delivery, optimized end-to-end business processes for sales and E-Commerce
Domain
Consumer Goods / Retail / Marketing Technology
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Business process analysis, requirements elicitation, process design and improvement, UAT coordination, test script development, stakeholder management, data analysis, project management
Preferred skills
Salesforce Marketing Cloud, SAP, Marketing and E-Commerce applications, waterfall and agile methodologies
Technologies
Salesforce Marketing Cloud, SAP
Responsibilities
Maintain roadmap of change requests and initiatives, produce business requirements and process diagrams, facilitate workshops to define as-is and to-be processes, analyze impact of proposed solutions, develop and review UAT scripts, coordinate UAT efforts, produce training documentation, identify process improvement opportunities
Seniority
Mid-Senior, hands-on IC