Salesforce Business Analyst
Core
Bridge between business needs and Salesforce solution delivery, eliciting requirements and collaborating with stakeholders and development teams.
Role type
Senior Salesforce Business Analyst
Builds
Salesforce solutions (Sales Cloud, Service Cloud, Health Cloud) for clients in Health & Life Sciences, Contact Centers, and Field Service (via careerplan.io/jobs/89-00A-97-368-salesforce-business-analyst-at-spar-solutions)
Domain
Enterprise Software / CRM / Salesforce
Required skills
Salesforce Sales Cloud, Salesforce Service Cloud, Business Analysis, Requirements Elicitation, User Story Creation, Process Mapping, UAT, Agile Methodologies, Stakeholder Management, BRD/FRD Creation
Preferred skills
Health Cloud, Salesforce Certifications (Admin, Business Analyst, Cloud Consultant), UI/UX Awareness
Technologies
Salesforce, Agile, UML
Responsibilities
Gather and document Salesforce-specific business requirements; Develop user stories, epics, and acceptance criteria; Lead workshops and discovery sessions; Validate solutions through UAT; Create BRDs, FRDs, and process flows; Develop training materials and support user adoption.
Seniority
Senior, hands-on IC