Helpdesk Support Technician
Core
Frontline technical support for desktop hardware, software, peripherals, and audiovisual/video-conferencing equipment to ensure reliable access to essential systems for employees.
Role type
Entry-level Helpdesk Support Technician
Builds
Reliable access to essential systems, applications, hardware, and network resources for employees
Domain
Higher Education / IT Support
Deliverable
product features
Required skills
Windows desktop OS proficiency, Microsoft Office applications, hardware/software troubleshooting, basic network connectivity troubleshooting, remote support tools, help desk ticketing systems
Preferred skills
None stated
Technologies
Windows, Microsoft Office
Responsibilities
Provide frontline technical support for desktop hardware, software, and peripherals; Respond to, troubleshoot, and resolve end-user technical issues; Set up, configure, and provide support for audiovisual and video-conferencing equipment; Coordinate with external vendors for equipment repairs and service calls; Maintain accurate help desk and technical support records; Assist with equipment setup, deployment, and inventory
Seniority
Entry-level, hands-on IC
