Supervisor, Credit & Collections
Core
Supervise the Credit & Collections team to minimize accounts receivable exposure and ensure timely processing of AR transactions for franchisees.
Role type
Senior IC credit & collections supervisor
Builds
Collection strategies, payment services processes, and account reconciliations for a multi-brand restaurant portfolio
Domain
Financial operations / Accounts Receivable / Restaurant industry
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
People leadership, coaching, performance management, account reconciliations, cash applications, customer account management, aging report interpretation, SOX controls knowledge, process improvement
Preferred skills
ERP systems proficiency (Oracle), franchisee workout plan development, stakeholder partnership building
Technologies
Microsoft Excel, Oracle ERP
Responsibilities
Supervise daily collection activities and follow-up on delinquent franchise accounts; Monitor collector workloads, portfolio assignments, and productivity metrics; Partner with Hyderabad-based team for billing, cash application, and unapplied cash coordination; Review account reconciliations, aging reports, and exception reporting; Support month-end close activities including subledger reviews; Escalate significant collection concerns and process risks to leadership.
Seniority
Senior, hands-on IC with direct reports