Lead Technology Operations Analyst, Payments - BWW
Core
Lead Technology Operations Analyst overseeing cross-functional teams to design, execute, and improve operational processes, automations, and technical workflows for payments, POS, system integrations, and restaurant technology.
Role type
Senior IC Technology Operations Analyst (Payments/POS/Restaurant Tech)
Builds
Operational runbooks, automation scripts, deployment processes, and support methodologies for hardware, software, and integrated solutions.
Domain
Restaurant technology, Payments, Point of Sale (POS), System Integrations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Vendor management, ITIL/SDLC execution, process improvement, technical troubleshooting, script debugging (PowerShell/Python), PCI compliance, stakeholder communication, mentorship
Preferred skills
API integration knowledge, cloud deployment tools, chargeback analysis, secure change control
Technologies
PowerShell, Python, APIs, Cloud services, Contentful, PCI DSS
Responsibilities
Design and execute runbooks and automations for payments, POS, and restaurant tech; Manage vendor performance and contractual commitments; Perform advanced triage and script debugging for defects; Ensure compliance with industry standards (PCI) and secure change control; Mentor junior team members; Monitor and improve service desk KPIs.
Seniority
Senior, hands-on IC