Lead Technology Operations Analyst-Sonic
Core
Oversees cross-functional teams to understand complex solutions and integrations, drive releases, and deliver high-quality operational outcomes within the technology domain by designing, executing, and improving processes, automations, and technical workflows.
Role type
Lead Technology Operations Analyst (ITIL/SDLC)
Builds
Operational outcomes, process improvements, automations, and technical workflows for Inspire Brands' technology ecosystem
Domain
Restaurant technology (POS, BOS, networking, AV, payments) and IT operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
ITIL/SDLC execution, vendor management, script debugging (PowerShell, Python), multi-modal support, process refinement, triage and defect resolution, stakeholder communication, team mentorship
Preferred skills
Expert knowledge of Microsoft OS and Office, proficiency in other OS (iOS, Android, Linux), system configuration and implementation, building business/technical requirements
Technologies
PowerShell, Python, Microsoft OS, Office, iOS, Android, Linux, POS, BOS, networking, AV, payments
Responsibilities
Design and execute processes for hardware, software, and integrations readiness for QA/UAT; perform basic and advanced triage on defects; manage vendor performance and roadmap; mentor junior team members; influence future development and process improvements; execute Requests, Projects, Incidents/Cases, and Problems through ITIL/SDLC processes
Seniority
Senior, hands-on IC with leadership responsibilities
