Senior Manager - Technology Operations, SONIC
Core
Define and execute technology operations strategy for a large, distributed enterprise environment, leading multiple teams and managing vendors to ensure reliable, scalable, and high-performing technology operations.
Role type
Senior Manager, Technology Operations
Builds
Enterprise technology operations, vendor management strategies, and organizational structures for a multi-brand restaurant company.
Domain
Enterprise IT Operations, Vendor Management, Multi-brand Restaurant Industry
Deliverable
Infrastructure | Dashboards & analysis | Client delivery
Required skills
Strategic planning, Vendor management, Financial governance, Cross-functional leadership, Process improvement, Stakeholder negotiation, AI technology integration, ITSM frameworks (ITIL), Multi-platform OS expertise
Preferred skills
Experience with Microsoft Operating Systems and Office Suite, iOS/Android/Linux familiarity, Building business and technical requirements, ROI and TCO analysis
Technologies
Microsoft Office Suite, AI, ITSM frameworks
Responsibilities
Develop and coach team objectives, manage multiple disciplines and business capabilities, improve processes and systems, lead cross-department project teams, manage vendors end-to-end, lead financial strategy and governance, design organizational structures.
Seniority
Senior, hands-on IC with management responsibilities